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My Activation Key does not work.

In most cases, if you purchased InBoxer directly from us, version 1.2 automatically activates when it receives activation email from us. However, if you are using an earlier version of InBoxer or if you install InBoxer on a PC other than the one that received the email, you must enter your activation information manually.

The InBoxer Activation Key system is very sensitive in order to prevent illegal copying. Therefore, great care must be used when entering the activation information. In most cases, we have found that the problem can be solved in one of the following ways:

1. Please make sure that the email address you enter is the one you used to register the software. That address is written in your email message immediately above the key.

2. Please make sure that the both the email and the key are entered exactly as shown in the email, including capitalization and the use of hyphens. A capital "X" is not the same as a lower case "x" in this system.

3. Please make sure to remove any trailing or leading blanks. Even one extra space at the end of the email address or registration key will prevent InBoxer from working.

4. Please be sure that you have not used the key on more systems than the number of licenses you have purchased.

If you purchased InBoxer from a reseller, they may have entered the information for you or provided the activation information. If so, look for information that looks like an email address, even if it is not yours. Adjacent to this address is likely to be a series of letters and numbers separated by hyphens. This would be the activation code. Please use the information they provided.

If, after you have done these steps, your key is still not working, please contact us at support@inboxer.com or 1-978-341-0020 during business hours.


	Technical Support Options


		There are two ways to receive technical support for InBoxer: 1. Knowledge Base Search our entire site, including our extensive set of FAQs, for an immediate result anytime of the day or night. 2. Email support Use our built-in support system to directly contact our expert team. From Windows, select START -> PROGRAMS -> INBOXER OUTLOOK ADDIN -> EMAIL TECHNICAL SUPPORT as shown below: This is an excellent option because it automatically attaches critical log files that will help us understand the problem you are having.