InBoxer Block messages

[return to FAQs list]

What happens to blocked messages? What happens when I click Block?

By default, when you click Block or when InBoxer determines that a message is unwanted spam or junk, the selected message is moved to the InBoxer-Blocked folder. (This setting can be changed in the Control Panel. See Troubleshooting for details.) Messages are never deleted by InBoxer. To delete messages, move them from the InBoxer-Blocked folder to the Deleted Items folder as you usually would using Outlook.

You can use InBoxer->Delete blocked items to delete blocked messages older than than the number of days set in the InBoxer->Preferences dialog. You can also enable old blocked messages to be automatically deleted.

No matter how a message is moved to the InBoxer-Blocked folder, including manually by dragging and dropping the folder, InBoxer will update its statistics and will learn more about what you consider to be spam.


	Technical Support Options


		There are two ways to receive technical support for InBoxer: 1. Knowledge Base Search our entire site, including our extensive set of FAQs, for an immediate result anytime of the day or night. 2. Email support Use our built-in support system to directly contact our expert team. From Windows, select START -> PROGRAMS -> INBOXER OUTLOOK ADDIN -> EMAIL TECHNICAL SUPPORT as shown below: This is an excellent option because it automatically attaches critical log files that will help us understand the problem you are having.